Returns & Exchanges

We understand that plans can change, and we aim to make the process as smooth and transparent as possible for our customers. To ensure clarity and support, we accept returns and exchanges within 30 days of the delivery date, subject to the conditions outlined below. Our team is always available to assist you throughout the process and help provide the best possible resolution for your request.

ORDER CANCELLATIONS

You have up to 24 hours after placing your order to request changes or cancellations. After this period has passed or once the order has entered processing, modifications are no longer possible. To submit a request, please contact us immediately at contact@wefeedthepaws.com.

RETURN WINDOW

You have 30 days from the date your order is delivered to ship the item back to us. We use the date on the carrier's tracking record. Items shipped after the 30-day window may be refused.

We accept returns for both defective and non-defective items, provided they meet the following conditions:

The item is returned in its original packaging
All tags, labels, and protective materials remain attached
The item is in the same condition in which it was received

Returns that do not meet these conditions may be refused. Custom, personalized, bulk orders, and gift cards are not eligible for return. Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable, and we do not provide prepaid return labels. If the item received is damaged, defective, or incorrect, we will cover all return shipping costs and provide an appropriate resolution.

How to start a return:
To initiate a return or exchange, please contact us at contact@wefeedthepaws.com with your order number and the reason for your request. Our team will guide you through the next steps.

We reply within 24 hours with the return instructions and the correct return address.
Items must be shipped back within 30 days from the delivery date.
Please use a tracked shipping service and keep your tracking number until the return has been fully processed. Please note that returns sent without prior approval may be refused.

EXCHANGES

To qualify for an exchange, the item must be:

Unused
Returned with all original tags and packaging intact
In the same condition in which it was received

Exchange requests must be submitted within 30 days of delivery.

Once your returned item has been received, inspected, and approved, we will issue store credit so you can place a new order for your preferred product.

Items may be exchanged up to two times, provided they continue to meet our exchange requirements. Further exchange requests on the same order are reviewed case by case and may be declined.

If the replacement item costs less than the original purchase, the remaining balance will either remain as store credit valid for 120 days or be refunded to the original payment method, depending on your preference.

If the replacement item costs more than the original purchase, you will simply pay the difference at checkout.

REFUNDS

Once your return is received and inspected, your refund will be issued to your original payment method within 5 to 10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Original shipping fees are non-refundable unless the item received was faulty or incorrect.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item, please contact us within 14 days of delivery.

Include:

Your order number
Photos of the product
Photos of the packaging

Our support team will review the issue and assist you with a replacement, refund, or another appropriate solution.

FAILED DELIVERIES

If an order is returned to us due to:

Incorrect address provided by the customer
Failed delivery attempts
Refusal of delivery

The customer will be responsible for reshipping costs.

POLICY ABUSE

We Feed The Paws reserves the right to refuse returns or exchanges in cases of suspected policy abuse, unusual return activity, or fraudulent activity.

CHANGES TO THIS POLICY

We Feed The Paws reserves the right to update or modify this return policy at any time. Changes will take effect immediately once published on our website. The policy in effect on the date of your order is the one that applies to it.

THE FEEDING CIRCLE MEMBERSHIP

By joining The Feeding Circle, you help provide 30 nutritious meals each month to dogs in need. Your membership is billed at $29.99 per month and directly supports our feeding initiatives.

As a Feeding Circle member, you'll receive:

A monthly impact report showing the dogs your membership helped feed
Photos and updates from the feeding operations your membership supports

Your first payment will be processed 14 days after you join. Your membership then renews automatically every 30 days until canceled. You may cancel your membership at any time, with no cancellation fees and no long-term commitment.

To cancel, visit our Cancel Membership page and follow the steps. Cancellation takes effect at the end of your current billing period. You will retain full membership benefits until that date and will not be charged again after your cancellation has been confirmed. You will receive a cancellation confirmation email immediately upon completing the process. If you do not receive this confirmation email within 24 hours, please contact us at contact@wefeedthepaws.com so we can resolve it promptly.

Because each month's meals are funded and committed at the beginning of each billing cycle, we do not offer refunds for billing periods that have already been charged. However, if you believe you were charged in error, or if you did not authorize a charge, please contact us immediately at contact@wefeedthepaws.com and we will investigate and resolve the issue within 5 business days.

If the price of The Feeding Circle membership changes, you will be notified by email at least 30 days before the new price takes effect. You may cancel your membership without penalty before the new pricing becomes effective.

Thank you for being part of The Feeding Circle and helping us ensure that no dog goes hungry. If you have any questions, please contact us at contact@wefeedthepaws.com.

CONTACT INFORMATION

Email: contact@wefeedthepaws.com
We reply within 1 business day
Our team is available Mon–Fri, 9:00am–5:00pm (ET)