Shipping policy
At We Feed The Paws, we proudly ship to most countries worldwide. Our priority is to ensure your order arrives safely and in a timely manner, wherever you may be.
- FREE Standard Tracked Shipping on orders of 3 or more items.
- Orders with fewer than 3 items are subject to a flat shipping fee of $4.99 USD.
ORDER PROCESSING TIME
Due to high demand during ongoing promotions, order dispatch may occasionally experience slight delays.
All orders are processed and dispatched within 24 to 72 business hours after payment confirmation.
Orders placed on weekends or public holidays will begin processing on the next business day.
You will receive a shipping confirmation email with your tracking link once your order has been dispatched. Please allow 2 to 4 days for tracking updates to appear in the courier system.
SHIPPING METHODS
Standard Tracked Shipping is available worldwide.
We use reliable international courier partners depending on your destination, including carriers such as DHL, FedEx, Royal Mail, Australia Post, USPS, and other regional partners.
All shipments include standard tracking so you can monitor your delivery progress.
ESTIMATED DELIVERY TIMES
Delivery times vary depending on your destination. The following estimates apply after your order has been dispatched.
United States & Canada: 5 to 9 business days
Australia & New Zealand: 7 to 10 business days
United Kingdom: 5 to 8 business days
Europe: 5 to 7 business days
Mexico: 7 to 10 business days
Rest of the World: 7 to 10 business days
Delivery timelines are estimates and may occasionally vary due to customs processing, local holidays, weather conditions, or courier delays.
CUSTOMS, DUTIES AND TAXES
For most destinations, we ship Delivered Duty Paid (DDP), which means import duties and taxes are prepaid and you won't be billed on delivery.
In a small number of remote markets, local customs fees may still apply. If you have any concerns about your destination, please contact us before ordering at contact@wefeedthepaws.com.
SHIPPING AVAILABILITY
We deliver to most countries worldwide. However, a few remote regions or islands may be excluded from delivery.
If your country appears as an available option during checkout, we are able to ship to your location.
If you experience any issues placing your order, please contact our support team for assistance.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a tracking number via email.
You can use this tracking number to follow the delivery progress directly on the courier's website.
If tracking updates are not immediately visible, please allow 48 to 72 hours for the courier system to display movement.
ORDER CHANGES AND CANCELLATIONS
You have a 24-hour window after placing your order to request changes or cancellations.
After this period has passed or once the order has entered processing, modifications are no longer possible.
To submit a request, please contact us immediately at contact@wefeedthepaws.com.
LOST, DAMAGED OR DELAYED SHIPMENTS
If your order appears lost, significantly delayed, or arrives damaged, please contact our support team with your order number and tracking details.
If an item arrives damaged during transit, please provide photos of the packaging and product so our team can investigate and assist you as quickly as possible.
We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.
DELIVERY EXPECTATIONS AND TRANSPARENCY
All shipping fees, eligibility for free shipping, delivery estimates, and checkout information are reflected in this policy.
If you notice any discrepancy between the checkout information and this policy, please notify our support team so we can review and correct it promptly.
NEED ASSISTANCE
If you have any questions regarding your order or shipping, we're here to help. Please contact us at contact@wefeedthepaws.com.
Email: contact@wefeedthepaws.com
We reply within 1 business day.
Your satisfaction is our priority. We’re committed to making every We Feed The Paws experience smooth, elegant, and stress free.
Meridian Arc LLC
7901 4th St N, Suite 300
St. Petersburg, FL 33702
United States